After Sales Policy

1. Introduction:

This After-Sales Policy outlines the support services offered by Whitejem.

2. Technical Support:

We offer comprehensive technical support to ensure the smooth operation of our services. This may include:

• Answering your questions and resolving technical issues
• Providing ongoing maintenance and updates
• Offering troubleshooting guides and resources
• Remote access assistance (if applicable)
  

3. Support Channels:

Technical support is available through various channels, including:

• Email ticketing system
• Live chat support (during business hours)
• Knowledge base with FAQs and troubleshooting guides

We strive to respond to your inquiries promptly. Our typical response time for email tickets is within 24 business hours.

5. Warranty:

We offer a limited warranty on certain services. The specific warranty terms will be outlined in your service agreement.

6. Training and Onboarding:

For certain services, we may offer training and onboarding sessions to help you get the most out of our solutions. These sessions may be conducted in person, online, or through pre-recorded videos.

7. Customer Satisfaction:

We are committed to your satisfaction. We encourage you to provide feedback on our services and support so we can continually improve.